VOLTOP S.A.S., identified with NIT 901,723.964-6, domiciled in Bogotá D.C., Republic of Colombia (hereinafter "VOLTOP"), as responsible for the processing of personal data, informs the users of the VOLTOP Application (hereinafter the "User") that the personal data collected through the Application will be treated in accordance with the provisions of Law 1581 of 2012, Decree 1377 of 2013 and other consistent rules.
Through the Application, VOLTOP may collect and process the following personal data:
The personal data collected shall be treated for the following purposes:
Payment management is carried out through external payment service providers and duly qualified financial institutions. VOLTOP does not store or retain sensitive financial information, which is treated directly by those third parties in accordance with their own policies of security, privacy and fraud prevention.
VOLTOP acts exclusively as a technological facilitator of the service and is not a financial institution or provides banking services.
The User, as the holder of personal data, is entitled to:
The consultations shall be met within a maximum of 10 (10) working days and the complaints shall be met within a maximum of 15 (15) working days, in accordance with the rules in force.
For the exercise of their rights, the User may submit consultations or complaints through:
VOLTOP implements reasonable administrative, technical and organizational measures aimed at protecting personal data against unauthorized access, loss, alteration or misuse, without involving an absolute security guarantee.
The personal data shall be kept for as long as necessary to meet the purposes of the processing and the applicable legal obligations.
This Privacy Notice shall enter into force from its publication in the Application and may be amended at any time. Any update will be informed to the Users through the Application and / or the usual communication channels.
The User recognizes that he has read and understood this Privacy Notice and authorizes the processing of his personal data as set out here.
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