VOLTOP S.A.S., identified with NIT 901,723.964-6, domiciled in Bogotá D.C., Republic of Colombia (hereinafter "VOLTOP"), as responsible for the processing of personal data, informs the users of the VOLTOP Application (hereinafter the "User") that the personal data collected through the Application will be treated in accordance with the provisions of Law 1581 of 2012, Decree 1377 of 2013 and other consistent rules.

• Personal data collected:
  
  

Through the Application, VOLTOP may collect and process the following personal data:

• Name
• Identification document
• E-mail address
• Telephone number
• Information associated with the use of the Application and the electrical loading sessions
• Data associated with transactions and service billing, not including sensitive financial information, such as full credit or debit card numbers
  
  
• Purpose of treatment
  
  

The personal data collected shall be treated for the following purposes:

• Allow the registration, authentication and administration of the User in the Application
• Manage activation, control and monitoring of electrical load sessions
• Facilitating the billing, collection and management of service payments
• Address user requests, requests, complaints and claims
• Send operational communications related to service operation
• Conduct statistical, technical and continuous improvement of implementation and service
• Compliance with applicable legal and regulatory obligations
  
  
• Processing of payment-related data
  
  

Payment management is carried out through external payment service providers and duly qualified financial institutions. VOLTOP does not store or retain sensitive financial information, which is treated directly by those third parties in accordance with their own policies of security, privacy and fraud prevention.

VOLTOP acts exclusively as a technological facilitator of the service and is not a financial institution or provides banking services.

• Rights of the holder
  
  

The User, as the holder of personal data, is entitled to:

• Know, update and correct your personal data
• Request proof of authorisation for treatment
• Be informed about the use given to your data
• Present queries and claims related to the processing of your data
• Revise the authorisation and / or request the deletion of your data, where appropriate
• Free access to your personal data

The consultations shall be met within a maximum of 10 (10) working days and the complaints shall be met within a maximum of 15 (15) working days, in accordance with the rules in force.

• Attention channels
  
  

For the exercise of their rights, the User may submit consultations or complaints through:

• E-mail: support @ grinest.com
• The care channels enabled in the application
  
  
• Security measures
  
  

VOLTOP implements reasonable administrative, technical and organizational measures aimed at protecting personal data against unauthorized access, loss, alteration or misuse, without involving an absolute security guarantee.

• Conservation of information
  
  

The personal data shall be kept for as long as necessary to meet the purposes of the processing and the applicable legal obligations.

• Monitoring and amendments
  
  

This Privacy Notice shall enter into force from its publication in the Application and may be amended at any time. Any update will be informed to the Users through the Application and / or the usual communication channels.

The User recognizes that he has read and understood this Privacy Notice and authorizes the processing of his personal data as set out here.